5D Embroidery questions & answers

5D™ software allows you to edit embroideries in real time, on your garment
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Question by Nate
199 views
January 25, 2023

I have 5D and it will not see my dongle. I have windows 10, and cannot get this to work at all

Usha Kumari
Answer by Usha Kumari

Unfortunately, it is not possible to answer the question without further information. It is possible that the dongle is not compatible with Windows 10, or that the software is not compatible. It is recommended to contact the manufacturer or a technical support team for more information.

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Question by Guest
124 views
December 4, 2022
Swati Dubey
Answer by Swati Dubey

To delete a Color Block in a design using 5D Extra, select the Color Block you wish to delete and click the Delete key on your keyboard.

Pooja Bajaj
Answer by Pooja Bajaj

To get the Korean font in 5D Embroidery for Windows, you can try installing the Korean language pack on your computer. After that, you should be able to use Korean fonts in the program. Note that the availability of Korean fonts may also depend on the specific version of 5D Embroidery you are using.

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Question by Guest
792 views
August 8, 2015

Error message. "Embroidery too large for export format." The design is all inside the hoop area . What can I do to save it as PES?

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Answer by Alex Urbach

By default, you can save the file to PES, but as many users have said, this isn't possible any more if you're pushing the limits with the large embroidery files. I recommend you resize the embroidery to a point where you can save it as PES. To do this, use a 3rd party application like BuzzSize to scale down the file and then you can save it as PES.


You can use the trial version from the official website: https://www.buzztools.com/buzzsize.asp

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Question by Guest
485 views
July 13, 2014
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Answer by Julia Bocchetta

You might need to contact the company using the official dealer in your area. Visit the official website and properly identify your location and then ask about the dongle information. It is possible that they forgot about it or you need to pay a small amount of money to receive it.

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Question by Guest
407 views
February 25, 2014

Is it easy to download and will I have errors as indicated by previous guest users?

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Answer by Robert Polubinski

This isn't a trial application. It means that you don't have the possibility to test drive its functionality before you can purchase it or not. It's released under a commercial licence. You will need to buy it if you plan to use it for your business. More information can be found on the developer's page.

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Question by Sandi Hunter
129 views
August 7, 2021

The Print test page when I ask it to print it comes out all filled in black where word should be

Pooja Bajaj
Answer by Pooja Bajaj

This issue may be related to a configuration setting in the program or a printer driver issue. To fix it, you could try the following steps:

  1. Check the program settings: Ensure that the program is not set to print in black or grayscale only. Look for any options related to printing or text color settings and adjust them as necessary.
  2. Update printer drivers: Make sure you have the latest drivers installed for your printer. Visit the printer manufacturer's website and download/install any available updates for your printer model.
  3. Test with a different printer: If possible, try printing with a different printer. This will help determine if the issue is specific to your printer or if it persists across different devices.
  4. Contact software support: If the above steps do not resolve the issue, reach out to the software's technical support for further assistance. They may be able to provide specific troubleshooting steps or a solution to the problem.

Please note that without more detailed information about the specific software version, printer model, and any error messages, it is difficult to provide an exact solution.

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